Home Stellen in Metzingen Neura Robotics GmbH First Level Support (m/f/d) IT Service Desk

First Level Support (m/f/d) IT Service Desk


Your Tasks:
Together, we are taking the step into a new era of cognitive robots:

  • Provide first line support for any technical issues and problems related to computer systems, hardware, and software
  • Get involved in the automated configuration and smooth operation of our ever-growing fleet of Linux and Windows Workstations
  • Monitor system performance and troubleshoot outages
  • Assist staff with the installation, configuration and ongoing usability of system hardware and software
  • Test new software and hardware configuration

Your Profile:
You are a technology enthusiast who wants to change the world for the better. You are passionate about your work, driven by a problem-solving mentality and have the following skills:

  • Proven experience as a service desk agent, IT technician, or other customer support role
  • Excellent problem-solving and multitasking skills
  • Proficiency in Windows and Linux-based operating systems
  • Good understanding of computer systems, mobile devices and other tech products
  • Experience with remote troubleshooting and issue resolution
  • Very good communication skills in English and German (spoken and written)
  • Dedication and team spirit
  • Strong attention to detail with an ability to document technical information

What we offer:

  • The opportunity to help shape topics yourself in an agile company, take advantage of flat hierarchies and become part of a highly motivated team
  • Attractive compensation as well as flexible working hours and 30 days of recreational leave
  • Freedom to contribute your own ideas and drive them forward
  • Company events: whether summer party or Christmas party - we celebrate successes together
  • Corporate benefits program, free drinks, Udemy training platform

Infos zur Stelle
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Neura Robotics GmbH

Neura Robotics GmbH
Gutenbergstraße 44
72555 Metzingen

Florian Fackelmayer

Tel: 07123 87970-20